How to enable and manage product reviews?

Enabling product reviews helps build customer trust and boosts sales by showcasing real feedback from buyers. Managing and approving reviews ensures that only relevant and appropriate content is displayed in your store. Follow these steps to activate and manage product reviews in Shopaccino.

Step-by-Step Guide

Outlined below are the essential steps to guide you through the process:

Begin by logging into the Shopaccino Admin

Activate Reviews on Store Front

Navigate to Settings > Policies from the left-side menu.
Under the PRODUCTS section, check the box for Show Product Reviews.
Scroll down and click Save to apply the changes.

Manage and Approve Product Reviews

*Once customer reviews are received:

Navigate to Products > Reviews from the left-side menu.
Click Edit on the review you want to manage.
Update the necessary information, if required.
Approve the review and set the discount or loyalty points the reviewer will receive.
Adjust the visibility settings as needed.
Click Save to finalize the updates.

Note:
- Encourage customers to leave reviews by offering small incentives like discount coupons or loyalty points.
- Monitor and filter reviews to remove spam or inappropriate content.
- Respond to reviews (especially negative ones) professionally to build trust and improve customer satisfaction.
- Enable review notifications so you can promptly approve and manage new feedback.

Example:
Imagine you own an online clothing store. A customer purchases a denim jacket and leaves a review:

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