How to add FAQ on Product?

Configure FAQ Categories

Navigate to the Apps Section

• In the left-side menu, locate and click on “Apps.”
• This will open the Apps section, where you can manage different modules and features available in Shopaccino.

Access the FAQ Module

• In the Apps section, search for "FAQs" using the search bar at the top.
• Once you find the FAQ module, click on “View Detail.”
• Click on “Activate” to enable the FAQ feature.
• After activation, click on “Manage” to access FAQ settings and categories.

Manage FAQ Categories

• After opening the FAQ management section, you will see an option for “FAQs Category” at the top of the page.
• Click on “FAQs Category” to open the category management interface.

Create a New FAQ Category

To organize your FAQs better, create specific categories:

1. Click on “Add FAQs Category.”
2. Enter the following details:
   • Category Name – Provide a clear and descriptive name for the category (e.g., Shipping, Returns, Product Usage).
   • SEO URL – (Optional) Enter a customized SEO-friendly URL for better search visibility.
   • Sort Order – Define the order in which the category will appear in the list.
   • Visibility – Set the category visibility status to control whether it is visible to customers.
3. Click “Save” to create the category.

Add FAQs to a Product

Once you have created and organized your FAQ categories, you can start adding FAQs to specific product pages.

Open the Product Page

• In the Shopaccino dashboard, navigate to Products from the left-side menu.
• Either:
  • Create a new product by clicking on “Add Product.”
  • Edit an existing product by selecting it from the list.

Access the FAQs Tab

• On the product edit page, locate and click on the “FAQs” tab.
• This tab allows you to add and manage FAQs for the selected product.

Add a New FAQ

Follow these steps to add a new FAQ:

1. Click on “Add FAQs.”
   

   Enter the following details:

   • Question – Type the frequently asked question.
   • Answer – Provide a clear and helpful response to the question.
   • Category – Select the appropriate category from the dropdown list.
   • Sort Order – Define the order in which the FAQ will appear.
   • Visibility – Set the visibility to control whether the FAQ is visible to customers.
2. Click “Save” to add the FAQ to the product page.

Edit or Remove FAQs (Optional)

• To edit an existing FAQ, click on the FAQ from the list, modify the details, and save the changes.