How to add FAQ on Product?

Configure FAQ Categories

1. Navigate to the Apps Section
   • In the left-side menu, locate and click on “Apps.”
   • This will open the Apps section, where you can manage different modules and features available in Shopaccino.
2. Access the FAQ Module
   • In the Apps section, search for "FAQs" using the search bar at the top.
   • Once you find the FAQ module, click on “View Detail.”
   • Click on “Activate” to enable the FAQ feature.
   • After activation, click on “Manage” to access FAQ settings and categories.
3. Manage FAQ Categories
   • After opening the FAQ management section, you will see an option for “FAQs Category” at the top of the page.
   • Click on “FAQs Category” to open the category management interface.
4. Create a New FAQ Category
   To organize your FAQs better, create specific categories:
   1. Click on “Add FAQs Category.”
   2. Enter the following details:
      • Category Name – Provide a clear and descriptive name for the category (e.g., Shipping, Returns, Product Usage).
      • SEO URL – (Optional) Enter a customized SEO-friendly URL for better search visibility.
      • Sort Order – Define the order in which the category will appear in the list.
      • Visibility – Set the category visibility status to control whether it is visible to customers.
   3. Click “Save” to create the category.

Add FAQs to a Product

Once you have created and organized your FAQ categories, you can start adding FAQs to specific product pages.

1. Open the Product Page
   • In the Shopaccino dashboard, navigate to Products from the left-side menu.
   • Either:
     • Create a new product by clicking on “Add Product.”
     • Edit an existing product by selecting it from the list.
2. Access the FAQs Tab
   • On the product edit page, locate and click on the “FAQs” tab.
     This tab allows you to add and manage FAQs for the selected product.
3. Add a New FAQ
   Follow these steps to add a new FAQ:
   1. Click on “Add FAQs.”
      Enter the following details:
      • Question – Type the frequently asked question.
      • Answer – Provide a clear and helpful response to the question.
      • Category – Select the appropriate category from the dropdown list.
      • Sort Order – Define the order in which the FAQ will appear.
      • Visibility – Set the visibility to control whether the FAQ is visible to customers.
   2. Click “Save” to add the FAQ to the product page.
4. Edit FAQs (Optional)
   • To edit an existing FAQ, click on the FAQ from the list, modify the details, and save the changes.