How do I manage orders from placement to fulfillment?

Access the Orders Section

• Go to Orders > Orders from the left-side menu.
• All orders placed in your store will be listed in this section.

Process an Order

1. Click on the Order Number of the received order.
2. Generate the Packaging Slip and Invoice using the respective buttons.
3. Scroll down and update the following statuses:
   • Payment Status (Verify the payment status from the Payment gateway too)
   • Delivery Status

Update Shipping & Generate Waybill

1. From the Payment and Shipping Status dropdown, select the appropriate status.
2. When updating the status to Ready to Ship:
   • Enter the Weight and Package Dimensions.
   • Generate a Waybill for shipment.
3. (Optional) If you don’t want to notify the customer via email (for test orders), untick Notify Customer by Email.
4. Click Update and Notify to confirm the changes.

Enter Dispatch Details

1. Scroll down and enter the following details:
   • Tentative Dispatch Date
   • Tentative Delivery Date
   • Remarks (For internal reference only)
2. Click Save to apply the changes.

Mark the Order as Completed

1. Once the status is updated and the delivery date is recorded, mark the order as completed.
2. Bulk Updates: You can update multiple orders at once when they are in any of the following statuses:
   • Processing
   • Ready to Ship
   • Out for Delivery